Refund policy

Returns & Exchange Policy 

We want you to love what you wear. If something goes wrong, here’s how we help. 
When You Can Exchange 
  • Defective or wrong product: Replacement or refund.
  • Size issue (eligible products only): One-time size exchange.
  • Change of mind: Not eligible.
  • Sale / discounted items: Not eligible.

Timelines

  • Defective or wrong item issues must be reported within 48 hours of delivery with clear images and an unboxing video.
  • Size exchange requests must be raised within 7 days of delivery.
Condition Rules
Products must be: 
  • Unworn and unwashed
  • In original condition with tags and packaging intact
  • Free from stains, odours, or damage
If the product fails quality inspection, it will be returned to the customer and shipping charges will
apply.
Exchange Costs 
  • Defective / wrong item: Reverse pickup and reshipping are free.
  • Size exchange (prepaid orders): One-time exchange may be free; subsequent exchanges may attract reverse pickup charges.
  • Size exchange (COD orders): Reverse pickup charges apply from the first request.
  • Self-ship option: Customers may self-ship the product using a reliable courier.
Shipping and COD charges are non-refundable.
Right to Refuse 
Infallible reserves the right to refuse any exchange if the product does not meet the eligibility
criteria.

Refund Policy

Refunds are processed only in specific cases outlined below.
Refund Eligibility 
Refunds are applicable only if: 
  • A defective or incorrect product was delivered, and
  • The issue is reported within 48 hours of delivery with valid proof, and
  • The order was prepaid (Cash on Delivery orders are not eligible for monetary refunds).
Refund Method
  • Full monetary refunds are issued only for prepaid orders in cases where Infallible has shipped a wrong or damaged product.
  • Approved refunds may be issued as store credit or to the original payment method, at the sole discretion of Infallible.
  • Store credits, if issued, will be valid for 90 days from the date of issue.
  • For COD orders, refunds (if approved) will be provided only as store credit.
Non-Refundable Cases
  • Used or washed products
  • Products damaged due to misuse
  • Sale or discounted items
  • Shipping and COD charges
Refunds will be processed only after the returned product passes quality inspection.